Terms of service
Effective Date: January 19th 2026
By placing an order with Nature Hills Nursery, you agree to these terms. We've kept them simple because buying plants should be easy.
Our Plant Guarantee
Every Plant is Protected
When you order from Nature Hills, your plants are covered from the moment they leave our nursery. Here's how it works:
Free 45-Day Growing & Glowing Guarantee
- What's covered: Plants that arrive damaged, dead, or fail to thrive due to quality issues
- How long: 45 days from delivery (extended through May 1st for orders delivered after October 15th)
- What we need: Photos of the plant and a quick email to support@naturehills.com within 7 days of noticing the issue
Your options if something goes wrong:
- Free replacement plant (we cover shipping)
- Full store credit (never expires)
- Full refund to your original payment method
Extended Protection (Optional)
- Add 1-year coverage at checkout
- Covers properly planted and cared-for plants that fail after the 45-day guarantee
- Remedy: Full store credit
What's not covered: Improper planting, inadequate watering, weather extremes, pest/disease after planting, wildlife damage, planting outside your hardiness zone, or issues you don't report within 7 days of noticing them.
Products without guarantee: Annual plants, flower bulbs, grass plugs, hard goods, gift cards, warranty purchases, and shipping fees.
Shipping Made Simple
Delivery: 3-4 business days with tracking
Shipping costs are calculated at checkout based on your order total and location.
Weather Protection: We monitor forecasts and may delay shipments when temperatures drop below 32°F or rise above 95°F. This protects your plants, even if it means waiting a few extra days.
What we need from you:
- Accurate street address (no P.O. boxes for live plants)
- Someone available to receive the delivery
- Inspection within 7 days so we can help if there's an issue
State restrictions: Some plants can't ship to certain states due to agricultural regulations. We'll let you know at checkout if this affects your order.
Order Changes & Cancellations
Before your order ships:
- Contact us at support@naturehills.com within 24 hours
- We'll cancel or modify your order with a full refund
After your order ships:
- Plants are already on their way, so we can't cancel
- Our 45-day guarantee covers you if anything goes wrong
Returns & Exchanges
Live plants: We can't accept returns due to agricultural restrictions and the perishable nature of plants. Our guarantee process is faster and gets you back to gardening sooner.
Hard goods: Return unused items in original packaging within 30 days for a full refund minus return shipping costs.
Important: Report any delivery issues within 7 days or guarantee coverage may be affected.
Discounts & Promotions
Stacking coupons: You can combine multiple discount codes unless a specific promotion says otherwise.
Exclusions: Most coupons don't apply to hard goods, grass plugs, warranties, or shipping fees. We'll show you the discount at checkout so there are no surprises.
Timing: Apply codes when you order. We can't add discounts to orders after they're placed.
Text Message Program
Quick summary - full legal terms below
What you're signing up for: Gardening tips, exclusive deals, order updates, and occasional reminders (like when you left plants in your cart).
Frequency: Varies based on season. Expect more in spring, less in winter.
Opt-out anytime: Text STOP to 82651. You'll get one confirmation and then we'll stop.
Quiet hours: No texts between 9 PM and 8 AM, or before noon on Sundays (your local time).
Cost: We don't charge you, but your carrier's message and data rates apply.
Questions? Text HELP to 82651 or email support@naturehills.com.
Fine print: By signing up, you agree to receive automated marketing texts even if you're on a Do Not Call list. You don't have to sign up to buy plants. Carrier fees may apply. We may change our text number and will notify you if we do.
Your Responsibilities
To keep your plants healthy and your guarantee valid:
- Follow the planting and care instructions that come with your plants
- Report problems within 7 days of noticing them
- Accept deliveries (refusing packages voids the guarantee)
- Provide photos if filing a guarantee claim
- Make sure the plants you order are right for your climate zone
Legal Stuff
Disputes: These terms are governed by Nebraska law. If we have a disagreement, let's talk it through first. Contact us within 60 days and we'll work in good faith to resolve it. If that doesn't work, disputes go to binding arbitration through the American Arbitration Association. Small claims under $10,000 can be filed in your county or in Douglas County, Nebraska.
Time limit: Claims must be brought within one year where permitted by law.
Changes: We may update these terms occasionally. Continued use of our site means you accept the updates.
Mobile Terms of Service
Nature Hills Nursery
Last updated: January 19th, 2026
The Nature Hills Nursery mobile message service (the "Service") is operated by Nature Hills Nursery (“Nature Hills Nursery”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Nature Hills Nursery’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Nature Hills Nursery through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Nature Hills Nursery. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to 82651 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Nature Hills Nursery mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to 82651 or email support@naturehills.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Contact Us
Nature Hills Nursery, Inc.
Phone: (402) 934-8116
Email: support@naturehills.com
Hours: Monday-Friday, 8 AM - 4 PM ET
We're here to help you grow something beautiful.