Shipping policy
Shipping Policy
Delivery Timeline: Most orders ship within 3-4 business days with tracking provided. Live plants are professionally packaged and weather-protected during transit.
Shipping Costs:
- Under $50: $9.99
- $50-$99.99: $14.99
- $100-$149.99: $16.99
- $150+: $24.99
Weather Protection: We may delay shipments when temperatures are forecasted below 32°F or above 95°F to protect your plants. You'll be notified of any delays.
Delivery Requirements:
- Provide accurate shipping address (changes after processing incur fees)
- Live plants cannot ship to P.O. Boxes
- Someone must be available to accept delivery
- Inspect packages within 7 days of delivery and report any issues
Geographic Restrictions: Some plants cannot ship to certain states due to agricultural regulations. Restricted items are noted during checkout.
Important: Delivery timeframes are estimates and may be extended due to weather, carrier delays, or seasonal demand. Contact support@naturehills.com with shipping questions.
For complete terms including our plant guarantee and return policy, see our Terms of Service.