Refund policy
Live Plants
Due to agricultural restrictions and the perishable nature of live plants, we cannot accept returns, exchanges, or package refusals for any plants, trees, or shrubs. Instead, all live plants are covered by our 45-day Growing & Glowing Guarantee.
What to do if there's an issue:
- Accept the package (do not refuse delivery)
- Contact us at support@naturehills.com within 7 days of noticing the issue. Coverage runs 45 days from delivery.
- Provide photos of the issue
- We'll work with you to resolve the problem under our guarantee terms, including free replacement or store credit
Hard Goods
Non-living items like fertilizers, tools, and staking kits may be returned in original, unopened packaging within 30 days for a full refund minus return shipping costs. Contact customer service before returning, and you'll be responsible for return shipping.
Order Cancellations
You can cancel your order for a full refund any time before fulfillment begins by contacting support@naturehills.com. Fulfillment usually begins within 24 hours of placing your order, and sometimes sooner, so contact us as soon as possible. If your order has already entered fulfillment, we're unable to cancel it regardless of timing. Our 45-day guarantee covers you if anything goes wrong after delivery.
Important
Report any delivery issues within 7 days of noticing them, while your plants are still covered, so we can help resolve them under our guarantee coverage.
Questions? Contact support@naturehills.com or call (888) 477-9062
