The Growing & Glowing Guarantee
Every plant we ship is protected. If something goes wrong, you choose: a free replacement, full store credit, or a complete refund. It's that simple.
Why Our Guarantee Is Different
Most nurseries offer replacements only. We give you the choice.
Your Choice of Remedy
Free replacement, full store credit that never expires, or a complete refund to your original payment method.
Only NH offers all threeFree Replacement Shipping
If we need to send you a new plant, we cover the shipping. No hidden fees, no "standard rates apply."
We cover the costWinter Extension
Orders delivered after October 15th are automatically covered through May 1st, so late-season plants get a fair chance.
Seasonal protectionWhat's Covered (and What Isn't)
No fine print games. Here's exactly what our guarantee includes.
Covered
- Plants that arrive damaged or dead
- Plants that fail to thrive due to quality issues
- Any issue reported with photos within 7 days of noticing it
- Late-season orders extended through May 1st
- All eligible plants (trees, shrubs, perennials, edibles)
Not Covered
- Improper planting or inadequate watering
- Weather extremes, drought, floods, or fire
- Pest, disease, or wildlife damage after planting
- Plants placed outside their recommended hardiness zone
- Issues not reported within 7 days of noticing them
Products Without Guarantee
Annual plants, flower bulbs, grass plugs, hard goods, gift cards, warranty purchases, and shipping fees are not covered under the Growing & Glowing Guarantee.
Choose Your Coverage Level
Every plant includes our standard guarantee. Need longer coverage? Add it at checkout.
Growing & Glowing Guarantee
$0, automatically applied to every eligible plant- Covers damaged, dead, or failing plants
- Your choice: replacement, store credit, or refund
- Free shipping on replacements
- Winter orders extended through May 1st
- Report with photos within 7 days of noticing an issue
- Store credit never expires
Growing & Glowing Guarantee Plus
Added at checkout, varies by plant- Everything in the standard guarantee
- Extended coverage for the full first year
- Covers properly planted and cared-for plants
- Full store credit + free shipping on your next order
- Report with photos within 7 days of noticing an issue
- Details on our Terms of Service
How to File a Claim
We keep it quick so you can get back to gardening.
Notice an Issue
Your plant arrived damaged, or isn't thriving despite proper care
Snap a Photo
Take a quick photo of the plant so our team can assess the issue
Contact Us
Email support@naturehills.com or use our live chat to file your claim
Pick Your Remedy
Choose a free replacement, full store credit, or a complete refund
Common Questions
Quick answers about how the guarantee works.
How long do I have to report an issue?
You have 7 days from when you notice the issue. For shipping damage, inspect your plants within a few days of delivery and contact us right away. The full guarantee runs for 45 days from delivery (or through May 1st for orders delivered after October 15th).
What do I need to file a claim?
Just photos of the plant and a message to our team. Email support@naturehills.com or use the chat widget on our website.
Can I get a refund instead of a replacement?
Yes. Under our standard Growing & Glowing Guarantee, you choose: a free replacement plant (we cover shipping), full store credit that never expires, or a full refund to your original payment method.
What if my specific plant is out of stock?
If we don't have your exact plant available, we'll offer a comparable substitute. If you'd rather have the original variety, you can wait for the next shipping season and we'll reserve one for you, or take a store credit to use whenever you're ready.
What's the difference between the free guarantee and the Plus?
The free Growing & Glowing Guarantee covers every eligible plant for 45 days from delivery. Growing & Glowing Guarantee Plus extends that to a full year and is available as an add-on at checkout. Plus covers plants that were properly planted and cared for but still failed.
How do I know my plant's hardiness zone?
Every product page lists recommended USDA hardiness zones. You can also use our Plant Zone Map to find yours by ZIP code. Planting within your zone is the single best thing you can do for long-term success.
Plant with Confidence
Every tree, shrub, and perennial is backed by our Growing & Glowing Guarantee. Your garden's success is our promise.
Legal Disclaimer
Except as stated above, Nature Hills Nursery, Inc. does not make any representations or warranties, express or implied, including, but not limited to, warranties of fitness or merchantability, regarding any product purchased from Nature Hills Nursery, Inc., and Nature Hills Nursery, Inc. specifically disclaims any and all such warranties. The remedies set forth above constitute the sole and exclusive remedies available to you. Nature Hills Nursery, Inc. shall not, in any event, be liable for damages in an amount greater than the original purchase price of any plant. Full terms at naturehills.com/policies/terms-of-service.
