Refund policy
Live Plants
Due to agricultural restrictions and the perishable nature of live plants, we cannot accept returns, exchanges, or package refusals for any plants, trees, or shrubs. Instead, all live plants are covered by our 45-day Growing & Glowing Guarantee.
What to do if there's an issue:
- Accept the package (do not refuse delivery)
- Contact us within 45 days of delivery at support@naturehills.com
- Provide photos of the issue
- We'll work with you to resolve the problem under our guarantee terms, including free replacement or store credit
Hard Goods
Non-living items like fertilizers, tools, and staking kits may be returned in original, unopened packaging within 30 days for a full refund minus return shipping costs. Contact customer service before returning, and you'll be responsible for return shipping.
Order Cancellations
You may request a cancellation within 24 hours of placing your order by contacting support@naturehills.com however, cancellations can only be honored before fulfillment begins. If your order has already entered fulfillment, we're unable to cancel it regardless of timing. Our 45-day guarantee covers you if anything goes wrong after delivery.
Important
Report any delivery issues within 45 days of delivery so we can help resolve them under our guarantee coverage.
Questions? Contact support@naturehills.com or call (888) 477-9062
